Modern Voice Solutions

At InterDev, we provide and support modern voice solutions encompassing a range of advanced technologies and services designed to meet your organization’s communication needs. These solutions go beyond traditional phone systems and incorporate cutting-edge features and capabilities. Some of these exciting technology options include:

• Unified Communications as a Service (UCaaS): UCaaS solutions integrate various communication tools into a single platform. These may include voice calling, video conferencing, instant messaging, presence management, and collaboration tools. We ensure our clients have seamless access to these services, facilitating efficient internal and external communication.

• Cloud-Based VoIP (Voice over Internet Protocol): VoIP enables voice communication over the Internet, offering cost-effective alternatives to traditional phone systems. We can manage or help your IT manage and maintain cloud-based VoIP systems, ensuring high call quality, scalability, and security.

• Advanced Call Routing: Modern voice solutions incorporate intelligent call routing options, such as automatic call distribution (ACD), interactive voice response (IVR), and skills-based routing. Our team can help configure these systems to optimize call handling and improve customer experiences.

• Video Conferencing and Collaboration: With the rise of remote and hybrid work, video conferencing and collaboration tools have become essential. InterDev supports platforms like Zoom, Microsoft Teams, or Cisco Webex, ensuring reliable video and audio quality, security, and user training.

• Mobile Integration: Modern voice solutions seamlessly integrate with mobile devices, allowing employees to make and receive calls on their smartphones using their business numbers. InterDev facilitates mobile device management (MDM) to maintain security and control.

• Voicemail and Messaging Services: InterDev can oversee voicemail systems and messaging services, ensuring voicemail-to-email transcription, SMS messaging, and integration with collaboration tools like Slack or Microsoft Teams.

• Security and Compliance: Ensuring the security and compliance of voice data is paramount. InterDev will implement encryption, access controls, and monitoring to protect against unauthorized access and data breaches. We also help you meet regulatory requirements, such as HIPAA or GDPR.

• Analytics and Reporting: Data-driven insights are crucial for improving communication strategies. The InterDev team provides reporting and analytics tools to track call metrics, monitor call quality, and identify areas for improvement.

• Disaster Recovery and Redundancy: At InterDev, we know a disaster can strike anytime. We work with you to implement disaster recovery plans and redundancy measures, ensuring voice services remain available despite network outages or natural disasters.

• Scaling and Customization: As your organization grows or needs change, we facilitate scaling up or down and customizing voice solutions to align with evolving requirements. This includes adding new features, users, or locations.

• Training and Support: We understand the importance of having a trained staff and offer training and ongoing support to help your employees use voice solutions effectively. This includes troubleshooting, user education, and updating staff with new features and best practices.

• Cost Optimization: InterDev will help you manage costs by analyzing usage patterns and recommending optimizations, such as adjusting calling plans or implementing cost-saving features like SIP trunking.

Modern voice solutions supported by InterDev encompass a comprehensive suite of services and technologies that improve communication, enhance productivity, and ensure the security and scalability of voice-based operations within businesses. These solutions are adaptable to various industries and business sizes, making them essential for all organizations in today’s dynamic municipal and business landscape.

Telecommunications Systems

The convergence of voice and data is so well acknowledged that many companies have stopped thinking about either. In reality, carrier choice can have a significant impact on an organization’s satisfaction with its telecommunications network, which today is likely to unite data and voice under a single Internet connection.

To ensure our clients reap the most possible value from their telecommunications systems, we work with leading carriers, such as Windstream, Comcast, AT&T, nexVortex and Florida High Speed Internet, negotiating contracts and ensuring their voice and data networks are robust, reliable and inherently secure. We also stay abreast of current and emerging technologies, enabling our clients to achieve all the benefits of unified calling, find-me, follow-me, teleconferencing and other advanced features available in today’s VoIP platforms.

Through our work with hundreds of customers, InterDev has learned that the best carriers leverage the synergies between the disciplines of “data” and “voice,” enabling organizations to achieve a comprehensive, feature-rich system at an attractive price. We partner with carriers that have a proven ability to do just that.

GoTo Communications

GoTo has VoIP communication platforms to support customers and your team anywhere, on any device.  Discover everything you need to communicate, collaborate, and elevate customer experiences, all in one solution designed to scale as you grow.

Structured Cabling

Switches, routers, firewalls, and even your PBX, may be at the heart of your network, but without good cabling, data doesn’t flow. Structured cabling provides quality today, flexibility for tomorrow and can prevent some of those “unpleasant surprises” that can make network trouble-shooting so difficult.

InterDev knows structured cabling. Contact us with your cabling challenges.